Need a hand? Email kurt.leafstrand@gmail.com and we'll get back to you as soon as we can. To report something in your family privately, use Family settings › Help and safety › Send a private report in the app.
My code didn't arrive. Check the number and country code, wait a minute, then tap Text it again. Codes expire after 10 minutes. If it still doesn't arrive, email us with the number you're using.
I have a new phone number. Your account belongs to your number. Email us from the app's Help and safety screen and we'll help you move it.
How do I invite someone? The family organizer (the person who started it) taps their photo › Family settings › Invite someone, picks a contact, and texts the invitation from their own phone. When that person signs in with the invited number, they join your family. An invitation holds a place for seven days, and a family can have up to eight people.
Can teenagers join? Yes, from age 13, when an adult in the family invites them. Only adults can start a family. filmfam is not for children under 13.
I was invited but I'm already in another family. filmfam asks before switching. If you started a family you're alone in, it's closed when you switch. If you organize a family with other people in it, you can't leave it while they're there.
Who pays? Only the organizer. One subscription covers the whole family; members are never asked to pay.
How does the free trial work? New subscribers get 7 days free, then $9.99/month for the family. Cancel at least 24 hours before the trial ends and you won't be charged.
How do I cancel? On your iPhone, open Settings › your name › Subscriptions › filmfam. Apple handles billing and refunds; for a refund, go to reportaproblem.apple.com.
I subscribed but the app doesn't show it. Open Family settings › Help and safety › Restore purchases.
How much can we share? Each family has 20 GB. When it's full, the oldest photos and videos, with their replies and reactions, are removed automatically to make room for new ones. Save anything you want to keep: tap ••• on a post › Save to Photos to save the original.
How do I block someone? Family settings › tap the person › Block. You'll stop seeing their posts. To report a post or person privately, use Help and safety › Send a private report; the organizer doesn't see reports.
Can I download my data? Help and safety › Export my account data. Save photos and videos from each post with Save to Photos.
How do I delete my account? Help and safety › Delete account. This removes your posts and replies. If you're the organizer, it closes the family for everyone. Deleting your account doesn't cancel an Apple subscription; cancel that separately first.
See also our privacy policy and terms.